At Kishnani And Associates, we strive to provide exceptional accounting and consultancy services. However, we understand that circumstances may arise where you may need to request a refund for services rendered. This Refund Policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refund
Refunds may be considered under the following circumstances:
Overpayment: If you have been billed more than the agreed-upon amount for our services, you are eligible for a refund of the excess amount.
Service Disputes: If you are dissatisfied with the quality of our services or believe that the services provided do not meet the agreed-upon specifications, you may request a refund.
2. Refund Procedure
To initiate a refund, please contact us at finance@kishnani-and-associates.com with the following details:
All refund requests will be acknowledged within 2 working days and processed after a thorough internal review. The refund amount will be determined based on the services availed and the nature of the issue raised.
Refunds, if approved, will be processed using the same payment method used for the original transaction.
Minimum Refund Processing Time: 3 working days
Maximum Refund Processing Time: 10 working days
3. Refund Amount
The amount of the refund will be determined based on the nature of the request and the extent of the services rendered. Refunds will typically be issued using the same payment method used for the original transaction.
4. Non-Refundable Services
Please note that certain services may be non-refundable, including but not limited to:
Consultation fees
Administrative fees
Third-party fees or expenses incurred on your behalf
5. Dispute Resolution
If you are dissatisfied with the outcome of your refund request, you may escalate the matter for further review. We will work with you to resolve any disputes in a fair and timely manner.
6. Contact Us
If you have any questions about our Refund Policy, please get in touch with us at finance@kishnani-and-associates.com for further assistance.